Instituto Superior Técnico

• Management Practices in AEP (PDF, 280KB) | Presentation (PDF, 759 KB), 2016
• IST Rankings Observatory (PDF, 127KB) | Presentation (PDF, 15MB), 2019
• Biblioteca@Técnico: change and continuous improvement strategies (PDF, 429KB) |Presentation, 2022

Best Practices with international recognition in the field of Processes & Quality

• Academic Staff Evaluation at IST (RADIST) (PDF, 353KB)
• Collaborative Benchmarking: evidence from the working group for Quality (PDF, 228KB)
• Support for surveys