Biblioteca@Técnico: change and continuous improvement strategies
8 of November, 2022
Processes and Quality ● 2022
Available in PT
Summary
This practice entails upgrading of the Library infrastructure in the Main Building in order to concentrate in a single space all the collections, services and staff with a new functional dynamic, implying the internal reorganization of all processes. An organizational diagnosis was firstly carried out, which was underpinned by the Strategic Development Plan with nine areas of action.